Windsor Knit Cardigan

How much does shipping cost?

United States: $5.99

Rest of the world: $6.99

How long will it take to arrive?

Orders are processed within 1-3 business days, Monday to Friday (excluding holidays). Once shipped, delivery times are as follows:

United States & International Orders: 6-15 business days.

How to Return

Returns are accepted within 14 days of receiving your order.

To initiate a return:

1. Send us a message through the website or through our email address info@maisondorr.com

2. We will provide the return address for our warehouse in China.

Once we receive the returned item, a refund will be processed within 14 days.

How to Exchange

Exchanges are not available. If you’d like a different size or color, please return your item and place a new order.

Exclusive Packaging

We take pride in every detail, ensuring your order arrives beautifully packaged. Each item comes in our exclusive Maison d’Orr branded bag, complete with:

• A luxurious branded bag.

• A personalized thank-you card.

• Custom tags with our logo.

Our packaging is designed to make every purchase feel like a special gift.

Please note: During periods of high demand, your order may arrive in non-branded packaging to ensure timely delivery. Rest assured, the same care and quality are always guaranteed.

Woven Garments

Our garments are crafted using high-quality materials to ensure durability and style. We recommend handling them with care to maintain their original properties.

• Store in a cool, dry place away from direct sunlight.

• Avoid contact with oils, perfumes, or harsh chemicals.

• Always follow the care instructions on the label.

Knitwear Garments

Our knitwear is designed to combine elegance and comfort. To preserve its shape and quality:

• Fold and store on a flat surface. Avoid hanging to prevent stretching.

• Avoid contact with jewelry or accessories that might snag the fabric.

• Pilling is a natural occurrence that can be minimized by avoiding friction.

For additional tips, follow the care instructions on the label.

For further assistance or questions, feel free to contact us through the website. Our team will be delighted to help you.

To ensure the perfect fit, please note the following:

• Our sizes follow Japanese standards, which tend to run two sizes smaller than EU/US sizes.

• We recommend selecting a size that is two sizes larger than your usual size for the best fit.

• Each product has its own detailed size chart available on the product page.

If you’re unsure about sizing, feel free to reach out to us for assistance.